Summer 2021 Highlights & Opinions Getting the Family Back Together: OIGA 2021 NIGA Update What We’ve Learned Articles Making Guest Service a Priority Through Covid-19 By Brett Magnan Four Best Practices for Surveillance to Protect Marketing Programs and Promotions By Jennifer Boss Summer Casino Entertainment Update By Houston Productions Behind the Scenes: Making the Connection Between Your Dollar and the Youth It Helps By Deana Scott Incredible Technologies’ Expansion in Class II Gaming By Tribal Gaming & Hospitality Preparing for Ransomware: Expect to Get Hacked By Bobby Simpson It’s Not What You Say… By Chad Germann Is It Too Late to Prepare for Miles on the Tradeshow Floor? By Tribal Gaming & Hospitality Raving’s Got (NEW) Talent! By Tribal Gaming & Hospitality New Survey Says That Americans Are Getting Tired of Surveys By Deb Hilgeman Midwest Pathogend Services Discovers Additional Uses for CURIS® System By Chris Schultheis Stealing a March on Sports Betting Regulations By Matthew Hosman We’re Dedicated to Helping Tribal Students Succeed By Patrick Horning What’s the Most Important Key Performance Indicator? By Bryan Brammer The Hospitality Professional: Part Four By Steve Browne Three Essential Steps for Refocusing Your Brand By Julia Carcamo From Pent-up to Revved-Up By Tom Osiecki How a Grassroots Soccer Program Inspired a National Award-winning, Native-led Non-profit By Tribal Gaming & Hospitality Cashless Wagering Is Officially Here to Stay By Christopher Justice The Trouble of Making Sense of This Past Year By Stephanie Somanchi