Summer 2021 Highlights & Opinions Getting the Family Back Together: OIGA 2021 NIGA Update What We’ve Learned Articles From Pent-up to Revved-Up By Tom Osiecki New Survey Says That Americans Are Getting Tired of Surveys By Deb Hilgeman Making Guest Service a Priority Through Covid-19 By Brett Magnan The Hospitality Professional: Part Four By Steve Browne How a Grassroots Soccer Program Inspired a National Award-winning, Native-led Non-profit By Tribal Gaming & Hospitality Summer Casino Entertainment Update By Houston Productions It’s Not What You Say… By Chad Germann What’s the Most Important Key Performance Indicator? By Bryan Brammer The Trouble of Making Sense of This Past Year By Stephanie Somanchi We’re Dedicated to Helping Tribal Students Succeed By Patrick Horning Raving’s Got (NEW) Talent! By Tribal Gaming & Hospitality Is It Too Late to Prepare for Miles on the Tradeshow Floor? By Tribal Gaming & Hospitality Cashless Wagering Is Officially Here to Stay By Christopher Justice Four Best Practices for Surveillance to Protect Marketing Programs and Promotions By Jennifer Boss Midwest Pathogend Services Discovers Additional Uses for CURIS® System By Chris Schultheis Behind the Scenes: Making the Connection Between Your Dollar and the Youth It Helps By Deana Scott Incredible Technologies’ Expansion in Class II Gaming By Tribal Gaming & Hospitality Three Essential Steps for Refocusing Your Brand By Julia Carcamo Preparing for Ransomware: Expect to Get Hacked By Bobby Simpson Stealing a March on Sports Betting Regulations By Matthew Hosman