Articles
When Does a Process Become a Rut?
“We just do it that way because we always have.” No one really knew why they did it that way. The same type of people were elevated, from the same work clique. The antiquated HR […]
Videos
Articles
Are You a Duck or an Eagle?
Hello from Big Sky Country , Montana! I have the privilege of working with gaming and hospitality teams across the country, and no matter what we’re talking about, guest service, leadership, player development … the […]
Gaming Operations
The Slot Floor of the Future: Ask Your Guests!
In this video, TG&H speaks with Oliver Shoemaker – Vice President of Slot Operations, Cache Creek Casino Resort and Sean Evans – Vice President of Marketing, Ainsworth Game Technology about a very special slot research project that […]
Sponsored Content
TG&H Interactive Webinar: The Hidden Data Within Your Surveillance System
Sponsored Content by eConnect Join us for this enlightening webinar, “The Hidden Data Within Your Surveillance System,” that took place on June 11th at 10 AM PST, hosted by Chris Faria of Tribal Gaming & […]
Perspectives
Sean Evans on Tribal Gaming’s Evolution: Insights from 25 Years at the IGA Tradeshow
As we wrap up, a big thank you to our hosts who made this possible Ainsworth Game Technology. Sean Evans, VP of Marketing and Product Strategy at Ainsworth reflects on his 25 years attending the IGA […]
Perspectives
CDC & Tribal Gaming & Hospitality Collaborate to Bring New Stories to the Stage
As we recap the Ainsworth Live News Deck powered by Tribal Gaming & Hospitality Magazine, Raving and CDC Gaming Reports, your hosts Casey Gonzales and Deana Scott take a moment to reflect on the experience at IGA 2024 this Spring in Anaheim. “It’s […]
Perspectives
Camille Mercier on Next Steps in Gaming and “Quick, Easy, Attainable” Program Rollout
In our final round of interviews from the Ainsworth Live News Deck powered by Tribal Gaming & Hospitality Magazine, Raving and CDC Gaming Reports, Camille Mercier, CEO of Spirit Mountain Casino reflects on growing up […]
Videos
Gaming Under Scrutiny: Analyzing the National Money Laundering Risk Assessment (NMLRA)
Join our expert panel as they dive into the National Money Laundering Risk Assessment (NMLRA) and its profound implications for the gaming industry. Gain invaluable insights into the evolving landscape of regulatory scrutiny within the […]
Marketing & Loyalty
Chris Archunde Examines Technology’s Influence on Casino Marketing
With a 23-year-career in gaming spanning many markets, Chris Archunde is known for innovative marketing strategies and solutions in gaming. In today’s interview captured during the IGA Tradeshow & Convention, Chris offers her unique perspective […]
Perspectives
Peter Arceo Challenges Us to “Think Big” in Tribal Gaming Innovation
In our third round of interviews from the Ainsworth Live News Deck powered by Tribal Gaming & Hospitality Magazine, Raving and CDC Gaming Reports, Chief Gaming Officer for San Manuel Band of Mission Indians Peter Arceo talks to Deana […]
Perspectives
Navigating Change with a People-First Approach: Bruce Howard of Valley View Casino Hotel
Bruce Howard’s career spanning over four decades encompasses the major evolutions of our industry. From the “glory days” of Caesars to his influential role shaping the gaming experience at Valley View Casino Hotel, Howard’s journey […]
Perspectives
Jeannie Hovland’s Journey: From the Coat Room to Leading Tribal Gaming Innovation
In our next interview from Ainsworth Live powered by Tribal Gaming & Hospitality Magazine, Raving and CDC Gaming Reports, Vice-Chair of the National Indian Gaming Commission (NIGC) Jeannie Hovland traces her remarkable journey from humble […]
Gaming Operations
Rolling Hills Casino Unveils Next-Generation Digital Wallet Experience
In an exclusive interview, Antonio Perez, General Manager and Chief Operating Officer at Rolling Hills Casino, shared his insights on navigating the rapidly evolving landscape of technology and innovation. “At IGA, our goal is to see […]
Articles
90 Second Spotlight: Who Sells the Casino?
Janet Hawk gives us the “who” and the “what” at the recent Raving NEXT: Indian Gaming Strategic Operations & Leadership Conference. Click “Play” above to get the answers: What do we sell at the casino? […]
Articles
Why Combining Leadership and Lean Six Sigma Training is the Best Tool Today
Christine Faria In the last couple of years, we’ve talked a lot about the Lean Six Sigma program. Recently you did a session at the Raving NEXT: Indian Gaming Strategic Operations & Leadership Conference where […]
Articles
Cybercrime, Cyber Security, and Surveillance Operations
There has been an increasing number of incidents occurring at casino properties involving cybercrime. Recent attacks have included gaining unauthorized entry into a gaming property’s computer system and gaining access to sensitive information that is […]
Marketing & Loyalty
Just Released Study: How Non-Gaming Experiences Are Transforming Casinos & Winning Over a Younger Demographic
In recent years, we’ve seen the role of non-gaming activities at a casino become increasingly important across all generations, especially among Millennials and Gen Z. Because of this shift, LaneTerralever (LT) has conducted a national […]
Articles
Order Taker or Professional Sales Server?
Have you ever noticed how difficult it is to sell split pea soup? For most of us, it is the least of the soup choices we like and the last one to order if seen […]
Articles
What Are You Giving Back …
TG&H Readers: We’ve had requests to rerun this classic article from Raving’s Mister Browne. Yes, it’s circulated every department for the last … twenty years! And although technology may change, people may change, properties may […]
Articles
Casino Del Sol Appoints Jacqueline Martinez as Director of Community Relations
Special thanks to Jacqueline Martinez, Casino Del Sol’s newly appointed Director of Community Relations for taking time to chat with TG&H. We received news of her appointment last year (see following press release) and got […]