A few years ago, an enterprising slot technician figured out a way to set up slot machines to fraudulently load up credits on some slot machines and then recruited some of his fellow team members, […]
Sponsored Content by eConnect Many of the tools you use for marketing and player development have been around for 10+ years. With new technology innovation, eConnect has the ability to give you information about players that you […]
I know that we’ve sounded off about this before in previous articles, but it is important that all surveillance leaders take note that we are undergoing a massive sea of change, not only in what […]
The world of surveillance as we know it is changing. I should say that it has changed already. Our traditional role of searching for cheats and advantage players has been minimized, while our new responsibilities […]
Every year around the holidays, surveillance departments and loss prevention units prepare for the possibility of increased theft by their employees. Usually, such theft can occur due to employees and outside agents needing money for […]
Sponsored post by Finley & Cook Bob Simpson, Chief Information Officer, Finley & Cook and Chris Faria, Tribal Gaming & Hospitality Magazine, discuss how Tribal casinos can protect themselves against ransomware attacks through cybersecurity assessments. Without […]
We are proud to announce that we recently completed the first ever Surveillance Survey. This was a joint effort and sponsored by the International Association of Surveillance Professionals (IACSP), eConnect, and Tribal Gaming and Hospitality […]
Best Practice #1: Review Marketing Programs and Promotions The surveillance department should review each marketing program or promotion for weaknesses, vulnerabilities, or security concerns. For example, coupons for a free meal or drink without an […]
When the house is winning do all department managers look at their exception reports to see the trouble areas/team members? For most, my guess is no! Some managers don’t take the time to read the […]
As more and more of our information is digitized and stored on electronic mediums, the potential for manipulation or theft of this sensitive information increases dramatically. In fact, such information is frequently targeted by those […]
Casino robberies have increased over the last decade. I don’t know if anyone tracks these robberies specifically, but I think those of us who’ve been in the business awhile know that we are seeing more […]
The virus that shut down our casinos throughout the country also changes how surveillance operates, perhaps forever. While some of these changes may not be easily accepted by us and the departments we support, there […]
Interview with Derk Boss, Raving Partner and Director of Surveillance, Angel of the Winds Casino Now that several casinos have re-opened, we caught up with Derk Boss, Director of Surveillance at Angel of the Winds […]
Do you have an after-action review ready for your security and surveillance teams? By now, most security and surveillance departments, working with senior leadership, have pretty much determined what they will do to protect their […]
Denis Petrov, CEO of IDScan.net At IDScan.net, we envision a safer and smarter world. In many cases, technology can fall into the “nice-to-have” category, but we don’t consider tools to increase safety and security as […]
Casinos everywhere have shut their doors, as have most of our small businesses, restaurants and factories to help us all battle the spread of Covid-19. No one alive has ever seen anything like this and […]
Let’s look at other areas besides gaming that we never used to worry about Surveillance watches the casino, and that’s the way it’s always been and will always be. Gaming is just too important and […]
You proactively demystify where your money went The surveillance department is a mystery to those outside of it. And it should be. There really isn’t any reason why most team members and guests need to […]
Finding ways to reduce loss in all departments Old time surveillance directors will tell you that when we started it was all about table games. In those days, they really were the only game in […]
Your promotion was VERY popular, but unfortunately … it was only because your employees were ripping you off. The Cage Director was worried and confused. Over the last two days, she had way too many […]
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