In the glittering world of U.S. casino hotels, where neon lights and high-stakes games draw millions of visitors annually, success hinges on more than just the gaming floor. Behind the scenes, back-of-house (BOH) areas — […]
“No, I don’t want any help or free money. I want to do it by myself, the hard way!” Do you know anyone in your organization who thinks this way? It’s typical of managers who, […]
When you were a kid, did you ever get an extra scoop of ice cream and thought you were the luckiest person ever? Then, three-quarters the way through, you realized you couldn’t finish it and […]
I was worried there for a moment that wide ties and bell bottoms were coming back in style. That 1970s fad, fortunately, has not returned. Clothes have gotten much more casual. Men in suits with […]
What does the smallest of details say about your restaurant? Your guests are always watching and subtly judging you. With stiff competition and low margins, it is crucial to not lose a customer because of […]
Food and Beverage is one of those unappreciated services in a casino property, but so extremely necessary. Food and Beverage is considered “fuel” for the player and expected to be good, quick and affordable, but […]
Silos are created and business breaks down when the entire team doesn’t understand the holistic goal. Too often you will hear: The slot team thinks they run the property. Table games team have it easy. […]
Have you ever noticed how difficult it is to sell split pea soup? For most of us, it is the least of the soup choices we like and the last one to order if seen […]
With the lack of knowledgeable staff, not to mention warm bodies that want to work, you might think that the solution is to build an app, and avatar or a kiosk that replaces the need […]
When I left traditional hospitality 20 years ago and moved into the gaming sector, I quickly realized that the standard business model for selling hotel rooms needed to be revised. The casino business was vastly […]
Have you ever noticed how difficult it is to sell split pea soup? For most of us, it is the least of the soup choices we like and the last one to order if seen […]
The art of knowing what is happening behind your back is limited to a few elementary school teachers and, perhaps, your mother, who always seemed to know what you were up to – no matter […]
Times continue to be tough. Inflation is at an all-time high and margins are getting tighter and tighter. “How can we continue to offer the same level of service and deliverables to our guests as […]
When’s the last time you did a health check for your individual operational gaming and hospitality departments? With so many changes during the last two and a half years, it’s time to take a step […]
By Kevin Huddleston, CPA, CGMA, CFF, Partner, Finley & Cook and Raving Strategic Partner — Accounting and Auditing and Brett Magnan, Raving Partner, Hospitality Today we’re talking about weighing the importance of capturing the correct […]
Whether you use the idiom left hand versus right hand, up versus down, positive versus negative, or my favorite, glass half-full versus half-empty – you understand that there are two perspectives for any situation. If […]
I have the privilege of serving many Tribal casinos and when asked to help them improve their hospitality service, I find myself trying to solve two different problems as one. Let me explain … Defining […]
I get it … COVID-19 created a whole new set of challenges for our business, and in order to be open, certain safety requirements were implemented. You had to add sanitation stations, plexiglass partitions between […]
We’ve all heard it before … “Jasmin didn’t do her side work!” “Richard isn’t pulling his weight!” “Carolyn always gets the good tables!” So, whose fault is it? IT’S MANAGEMENT’S FAULT! Absent proper standard operating […]
COVID-19 and the mandated rules of social distancing and cleanliness have certainly impacted our lives this year. No one could have predicted the changes in our lives due to this pandemic. Hospitality has been hit […]
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