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HomeAuthorsBrett Magnan

Articles by Brett Magnan

Brett Magnan
 
Articles

How to Leverage Your Purchase Power

June 21, 2025 Brett Magnan

“No, I don’t want any help or free money. I want to do it by myself, the hard way!” Do you know anyone in your organization who thinks this way? It’s typical of managers who, […]

Articles

Want to See Significant Financial Improvements in Your Restaurants? Let’s talk about the value proposition

March 20, 2025 Brett Magnan

When you were a kid, did you ever get an extra scoop of ice cream and thought you were the luckiest person ever? Then, three-quarters the way through, you realized you couldn’t finish it and […]

Articles

Hospitality Trends, Fads, Shifts or Don’t Even Go There?

December 19, 2024 Brett Magnan

I was worried there for a moment that wide ties and bell bottoms were coming back in style. That 1970s fad, fortunately, has not returned.  Clothes have gotten much more casual. Men in suits with […]

Articles

Can You Afford to Lose a Customer Due to “Eew”?

September 24, 2024 Brett Magnan

What does the smallest of details say about your restaurant?  Your guests are always watching and subtly judging you.  With stiff competition and low margins, it is crucial to not lose a customer because of […]

Articles

Best Practices in Casino Food & Beverage

June 21, 2024 Brett Magnan

Food and Beverage is one of those unappreciated services in a casino property, but so extremely necessary.  Food and Beverage is considered “fuel” for the player and expected to be good, quick and affordable, but […]

Articles

Resort Operations vs. Gaming

March 15, 2024 Brett Magnan

Silos are created and business breaks down when the entire team doesn’t understand the holistic goal. Too often you will hear: The slot team thinks they run the property. Table games team have it easy. […]

Articles

Order Taker or Professional Sales Server?

December 22, 2023 Brett Magnan

Have you ever noticed how difficult it is to sell split pea soup? For most of us, it is the least of the soup choices we like and the last one to order if seen […]

Articles

Technology Alone Won’t Save Your Hospitality Department

September 23, 2023 Brett Magnan

With the lack of knowledgeable staff, not to mention warm bodies that want to work, you might think that the solution is to build an app, and avatar or a kiosk that replaces the need […]

Articles

Room Rate Lost Leader vs. Profit Center

June 26, 2023 Brett Magnan

When I left traditional hospitality 20 years ago and moved into the gaming sector, I quickly realized that the standard business model for selling hotel rooms needed to be revised. The casino business was vastly […]

Articles

Order Taker or Professional Sales Server?

March 15, 2023 Brett Magnan

Have you ever noticed how difficult it is to sell split pea soup? For most of us, it is the least of the soup choices we like and the last one to order if seen […]

Articles

Food and Beverage Is the Area of Most Concern for Internal Theft and Fraud

January 4, 2023 Brett Magnan

The art of knowing what is happening behind your back is limited to a few elementary school teachers and, perhaps, your mother, who always seemed to know what you were up to – no matter […]

Articles

How to Deal with Decreasing Food and Beverage Margins: Five Things to Do More with Fewer Team Members

September 28, 2022 Brett Magnan

Times continue to be tough. Inflation is at an all-time high and margins are getting tighter and tighter. “How can we continue to offer the same level of service and deliverables to our guests as […]

Articles

TG&H Value Add: Audit Checklist for Hospitality Departments

July 1, 2022 Brett Magnan

When’s the last time you did a health check for your individual operational gaming and hospitality departments? With so many changes during the last two and a half years, it’s time to take a step […]

Articles

Food and Beverage Property Performance

April 7, 2022 Brett Magnan

By Kevin Huddleston, CPA, CGMA, CFF, Partner, Finley & Cook and Raving Strategic Partner — Accounting and Auditing and Brett Magnan, Raving Partner, Hospitality Today we’re talking about weighing the importance of capturing the correct […]

Articles

Were Your Strategic Hospitality Decisions the Right Ones?

January 14, 2022 Brett Magnan

Whether you use the idiom left hand versus right hand, up versus down, positive versus negative, or my favorite, glass half-full versus half-empty – you understand that there are two perspectives for any situation. If […]

Articles

Hospitality: Making Things Right Versus Making People Right

September 22, 2021 Brett Magnan

I have the privilege of serving many Tribal casinos and when asked to help them improve their hospitality service, I find myself trying to solve two different problems as one. Let me explain … Defining […]

Articles

Making Guest Service a Priority Through Covid-19

July 4, 2021 Brett Magnan

I get it … COVID-19 created a whole new set of challenges for our business, and in order to be open, certain safety requirements were implemented. You had to add sanitation stations, plexiglass partitions between […]

Articles

When Every Dollar Is Critical in Our F&B Outlets

January 26, 2021 Brett Magnan

We’ve all heard it before … “Jasmin didn’t do her side work!” “Richard isn’t pulling his weight!” “Carolyn always gets the good tables!” So, whose fault is it? IT’S MANAGEMENT’S FAULT! Absent proper standard operating […]

Articles

New Reality. Old Expectations.

October 8, 2020 Brett Magnan

COVID-19 and the mandated rules of social distancing and cleanliness have certainly impacted our lives this year. No one could have predicted the changes in our lives due to this pandemic. Hospitality has been hit […]

Articles

Hospitality Review from the Guest’s Perspective

July 13, 2020 Brett Magnan

With health agencies like the Centers for Disease Control and Prevention and the World Health Organization advising people to avoid close contact with others and crowded spaces, safety protocols are particularly vital for indoor entertainment […]

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TG&H Magazine Digital Edition

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