Articles
The Do’s and Don’ts of “Cutting-In” to a New (or Existing) Guest
Interview with Steve Browne and Janet Hawk One of the most important skills of a casino host is how to introduce yourself properly and effectively to a new or existing guest (also known in the […]
Articles
TG&H Advisory Board Profile: Get to Know Pam Shaw
Executive Editor, Chris Faria, sits down to learn more about Congresswoman Pam Shaw, Osage Nation Congress, and Chairwoman & Co-Founder of the United Women of Tribal Gaming in this interview. TG&H: You were one of […]
Articles
Your Inputs are Your Guests’ Outputs…
When an issue arises, whether it be on a casino floor, in a restaurant, or during a security breach, your natural instinct is to diagnose the situation and mitigate the problem as quickly as you […]