Articles
Sports Wagering and Ongoing Issues Facing Tribes in California
The California Nations Indian Gaming Association (CNIGA), founded in 1988, is the largest regional Tribal gaming association in the United States. CNIGA is comprised of 48 federally recognized Tribal governments and are soon to add […]
Articles
The Do’s and Don’ts of “Cutting-In” to a New (or Existing) Guest
Interview with Steve Browne and Janet Hawk One of the most important skills of a casino host is how to introduce yourself properly and effectively to a new or existing guest (also known in the […]
Articles
Room Rate Lost Leader vs. Profit Center
When I left traditional hospitality 20 years ago and moved into the gaming sector, I quickly realized that the standard business model for selling hotel rooms needed to be revised. The casino business was vastly […]