Articles
Obligation Overload
Obligation is ruining our lives. If that grabbed you … read on, you’re part of the team that has a very long list of things that “should” be done. This should-do/supposed-to-do list is taking us […]
Articles
Operations & Inflation: The Evil Twins of Post Pandemic
Casinos are facing a double-barreled challenge in 2023. Post-pandemic effects are challenging marketing and operations, while inflation is slowly eating away at the bottom line. Some casino markets are forging ahead as revenues keep climbing […]
Articles
The Do’s and Don’ts of “Cutting-In” to a New (or Existing) Guest
Interview with Steve Browne and Janet Hawk One of the most important skills of a casino host is how to introduce yourself properly and effectively to a new or existing guest (also known in the […]