The Beauty of Recurring Revenue!
Let’s face it: Every business thrives and survives, or dies, on the revenue it generates. You can talk about expense management, efficiency, cutting waste, etc., [...]
Snoqualmie Casino: Thirteen-Hundred Leaders Strong
Snoqualmie Casino has a mission: to develop an entire organization full of leaders, no matter what position. With their upcoming expansion, leadership foundation courses will be [...]
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The Difference Between Return on Investment and Re-investment
Think of “ROI” as an “if we do this … we should expect this” scenario. Campaigns and promotions fall into this category. If I launch [...]
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Cybercrime, Cyber Security, and Surveillance Operations
There has been an increasing number of incidents occurring at casino properties involving cybercrime. Recent attacks have included gaining unauthorized entry into a gaming property’s [...]
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The Importance of Preserving Language
The American Indian Alaska Native Tourism Association’s Cultural Heritage Planner To learn more about AIANTA, visit https://www.aianta.org/ Native languages in the United States have been [...]
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Oklahoma Indian Gaming Association Update
See You August 12-14 in OKC! Springtime in Oklahoma is a beautiful season, and for the Oklahoma Indian Gaming Association (OIGA), it’s also an extremely [...]
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Resort Operations vs. Gaming
Silos are created and business breaks down when the entire team doesn’t understand the holistic goal. Too often you will hear: The slot team thinks [...]
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90 Second Spotlight: Who Sells the Casino?
Janet Hawk gives us the “who” and the “what” at the recent Raving NEXT: Indian Gaming Strategic Operations & Leadership Conference. Click “Play” above to [...]
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California Nations Indian Gaming Update James Siva
Following, please find the State of the Tribal Nations Speech, 2024, at the Western Indian Gaming Conference, Pechanga Resort Casino, February 20, 2024, General Session [...]
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Reject the Attempts to Undermine Tribal Sovereignty in Washington State
The concept of tribal sovereignty – the foundational understanding that Native American tribes have the right to self-governance rooted in legally binding treaty rights – [...]
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Determining the Appropriate Level of Player Reinvestment
Everyone wants to know “the number.” Or the “secret formula” when we talk about player reinvestment at casinos. And, to the dismay of many, the [...]
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Promotional Checklist for Time Travelers
Face it. Promotions are like time warps. Too often casino operators use set and forget promotional schedules. Pretty soon you are looking at promotions that [...]
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Why Combining Leadership and Lean Six Sigma Training is the Best Tool Today
Christine Faria In the last couple of years, we’ve talked a lot about the Lean Six Sigma program. Recently you did a session at the [...]
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Economics and Tribal Entertainment Programs
Today’s world is so vastly different from the pre COVID world, that it bears an overview. Entertainment (concerts, lounges, special events, etc.) in your casino, [...]
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What Feels Like a Gift to One is a Curse to Another
Right now, my husband has a mild case of Covid and is holed up downstairs. It’s good digs. He’s got spacious room, TV, a cozy [...]
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Letter From the Editor – Spring 2024 New Issue
Hey everyone, Chris Faria here from Tribal Gaming and Hospitality Magazine with our new Spring edition of TG&H Magazine, sponsored by Ainsworth. In our IGA [...]