Summer 2021 Highlights & Opinions Getting the Family Back Together: OIGA 2021 NIGA Update What We’ve Learned Articles The Hospitality Professional: Part Four By Steve Browne Making Guest Service a Priority Through Covid-19 By Brett Magnan Behind the Scenes: Making the Connection Between Your Dollar and the Youth It Helps By Deana Scott Three Essential Steps for Refocusing Your Brand By Julia Carcamo How a Grassroots Soccer Program Inspired a National Award-winning, Native-led Non-profit By Tribal Gaming & Hospitality Raving’s Got (NEW) Talent! By Tribal Gaming & Hospitality What’s the Most Important Key Performance Indicator? By Bryan Brammer Four Best Practices for Surveillance to Protect Marketing Programs and Promotions By Jennifer Boss Summer Casino Entertainment Update By Houston Productions Is It Too Late to Prepare for Miles on the Tradeshow Floor? By Tribal Gaming & Hospitality Incredible Technologies’ Expansion in Class II Gaming By Tribal Gaming & Hospitality The Trouble of Making Sense of This Past Year By Stephanie Somanchi We’re Dedicated to Helping Tribal Students Succeed By Patrick Horning Midwest Pathogend Services Discovers Additional Uses for CURIS® System By Chris Schultheis It’s Not What You Say… By Chad Germann From Pent-up to Revved-Up By Tom Osiecki Stealing a March on Sports Betting Regulations By Matthew Hosman Preparing for Ransomware: Expect to Get Hacked By Bobby Simpson Cashless Wagering Is Officially Here to Stay By Christopher Justice New Survey Says That Americans Are Getting Tired of Surveys By Deb Hilgeman