Articles
It’s Not What You Say…
It’s not about the information being correct, it’s about whether your audience wants to give you 30 seconds of their time. At no time in human history was it ever more difficult to grab your […]
Month: July 2021
Articles
New Survey Says That Americans Are Getting Tired of Surveys
As a researcher, I love surveys. As a consumer, I’m getting tired of being asked, “Will you take a few minutes to tell us how your AT&T technician did today?” or “On a scale of […]
Articles
What’s the Most Important Key Performance Indicator?
It has been several years since the last time I was asked to write an article, and quite frankly, I have started and stopped this article two or three times over the past week as […]
Sponsored Content
Stealing a March on Sports Betting Regulations
Sponsored Content by Kambi The regulated US sports betting market generated $1.5bn in 2020, and the scale of the opportunities it can present for tribal operators are hugely extensive. Current projections indicate that as more […]
Sponsored Content
Incredible Technologies’ Expansion in Class II Gaming
Sponsored Content By Incredible Technologies Incredible Technologies’ expansion into Class II gaming markets continues after the initial rollout at partnered locations proved successful and yielded even more learning opportunities for the company. As the nation […]
Sponsored Content
Midwest Pathogend Services Discovers Additional Uses for CURIS® System
Sponsored Content By Midwest Pathogend Services Midwest Pathogend Services discovers additional uses for CURIS® System for hotel operations and provides an integrated pest management protocol for hotel operators. Hotels and resorts throughout the country were […]
Sponsored Content
We’re Dedicated to Helping Tribal Students Succeed
Sponsored Content by University of Phoenix Recognizing the unique challenges facing Native American, Alaska Native, and Native Hawaiian tribal students, the University of Phoenix created a dedicated team to coordinate with tribal leaders, help students […]
Sponsored Content
Cashless Wagering Is Officially Here to Stay
Sponsored Content by Global Payments Gaming Solutions The global pandemic has ignited the need for safer, mobile-driven wagering options to meet the new expectations of gaming guests. Since the COVID-19 pandemic, guests have grown accustomed […]
Articles
Preparing for Ransomware: Expect to Get Hacked
Businesses all over are making big news – the bad kind. A major pipeline, more than one casino, a meat producer and a regional hospital have all been in the news recently for getting “hacked” […]
Articles
What We’ve Learned
Last month TG&H checked in with several of our friends across the country and asked them about what strategy, process or insight they adopted due to the pandemic that was a positive and would stay […]
Articles
Summer Casino Entertainment Update
During this incredibly unpredictable and unstable 14-plus months for all of us, casino entertainment is last on most people’s lists. However, with the successful rollout of the vaccines, we are seeing a total surge in […]
News
EILERS-FANTINI Launch Industry First Online Game Performance Database
IRVINE, CALIFORNIA (July 6, 2021) — Eilers & Krejcik Gaming (EKG) and Fantini Research (FR) are proud to announce launch of the EILERS-FANTINI Online Game Performance Database. The new service tracks individual game performance deployed […]
Articles
Four Best Practices for Surveillance to Protect Marketing Programs and Promotions
Best Practice #1: Review Marketing Programs and Promotions The surveillance department should review each marketing program or promotion for weaknesses, vulnerabilities, or security concerns. For example, coupons for a free meal or drink without an […]
Articles
Making Guest Service a Priority Through Covid-19
I get it … COVID-19 created a whole new set of challenges for our business, and in order to be open, certain safety requirements were implemented. You had to add sanitation stations, plexiglass partitions between […]
Articles
The Hospitality Professional: Part Four
Okay, class, time for number four … my fourth lesson in “How to Be a Hospitality Pro … or, How I Became One in My Spare Time.” You may remember from my last three articles, […]