• Advertise
    • Media Kit
    • Banner Ad Specs
  • Subscribe
  • Contact Us
  • Facebook
  • Linked In
  • Twitter
Tribal Gaming and Hospitality Magazine
  • Home
  • Magazine
    • Digital Edition
    • Subscribe
  • News
    • Supplier News
    • Tribal News & Stories
    • Job Postings
  • Topics
    • Data Analytics
    • Entertainment
    • Finance & Compliance
    • Gaming Operations
    • Guest Service
    • Hospitality
    • Host & Player Development
    • Leadership & HR
    • Marketing & Loyalty
    • Project Development
    • Research
    • Security
    • Technology
    • Coronavirus Strategy and Articles
  • Events
  • Videos
  • About Us
    • Partners
    • Team & Advisors
      • Advisory Board Members
      • Team Members
News Ticker
  • Hot Off the Tracks, Cash Express LegendTM by Aristocrat Gaming is Now Live on Casino Floors
  • Schatz Marks Missing and Murdered Indigenous Women Awareness Week, Calls for More Urgency to Address Ongoing Crisis
  • Graton Resort & Casino to Host Benefit Concert for Local Veterans
  • Buffalo Thunder and Cities of Gold Casinos Sign Multi-Year Agreement with Light & Wonder to Modernize Tech and Systems
  • Indian Gaming Association Hosts Successful Chairman’s Golf Classic at Sycuan
  • Legendary Van Halen Frontman David Lee Roth Jumps to Tulsa Aug. 31
  • Passing of Chairman Bo Mazzetti
  • HUD Seeks Feedback from Tribal Leaders on Burdensome Environmental Regulations
  • Fighting the Crisis of Missing and Murdered Indigenous People: San Diego Tribes Take Action
  • The River at Sycuan Casino Resort Returns for the Summer With A Lineup of the Hottest Country Artists in the Nation
HomeAuthorsSteve Browne

Articles by Steve Browne

Steve Browne
 
Articles

Are Your Hosts Educated in the Finer Things In Life?

March 19, 2025 Steve Browne

I just got back from a cigar buyers show in Vegas. What’s that you say? That’s right: the TPE Buyer Show that’s held every year by Kretek International in Las Vegas, where you can peruse […]

Articles

An Open Letter to the Gaming Industry

December 18, 2024 Steve Browne

It is a time of unrest! Well, there is no other way to put it. It is a time of divisiveness and hostility in our country. A time of differences, arguments, and uncertainty. A time […]

Articles

Host Skills for Table Games

September 30, 2024 Steve Browne

This past July at the annual Host Player Development Conference I presented a session on how hosting players at the tables is different from those in the slots. Following are some highlights from the presentation. […]

Articles

Top Five Differences Between Teleselling and Telemarketing

June 21, 2024 Steve Browne

What hath Alexander Graham Bell wrought? Oh, that dastardly telephone! It sits there, on your desk, or in your pocket just waiting to be used and abused as you go about your daily routine. Who […]

Articles

The Beauty of Recurring Revenue!

March 15, 2024 Steve Browne

Let’s face it: Every business thrives and survives, or dies, on the revenue it generates. You can talk about expense management, efficiency, cutting waste, etc., until you are blue in the face, but without revenue, […]

Articles

What Are You Giving Back …

December 21, 2023 Steve Browne

TG&H Readers: We’ve had requests to rerun this classic article from Raving’s Mister Browne. Yes, it’s circulated every department for the last … twenty years! And although technology may change, people may change, properties may […]

Articles

Your Five-Step Service Walkabout

September 23, 2023 Steve Browne

It’s that time of the year again – the moment to swap those loafers for sneakers or opt for snazzy running shoes, or whatever suits your style. Step out of that office chair and onto […]

Articles

How to Impact Your Guests Today With the Most Powerful Gesture in the World

March 25, 2023 Steve Browne

Hi. How ya doin? Nice to see you … Thanks for reading … How ya’ been? It really is a pleasure … And it’s very simple, these phrases. They all have one thing in common. […]

Articles

TG&H Value Add: Audit Checklist for Player Development

January 4, 2023 Steve Browne

How’s your player development plan for the new year? You know, the plans for making your player development more targeted towards driving incremental revenue from qualified sales leads … instead of just glad-handing and keeping […]

Articles

The Hospitality Professional: Part Four

September 28, 2022 Steve Browne

Read previous articles here: Part I   | Part II | Part III Once more unto the breach, dear friends. We have arrived on the fourth lesson in my series, “How to Be a Hospitality Pro […]

Articles

What Our Elders Can Teach Us

July 7, 2022 Steve Browne

Years ago, I went ElderHostel’ing. That is, I spoke to groups of seniors from the ElderHostel program (now known as Road Scholar) here in Reno. For those who aren’t familiar with this program, it is […]

Articles

An Industry Expert on the Current Challenges of Guest Service and Player Development

September 22, 2021 Steve Browne

Steve, we’re back to some casinos cancelling concerts and changing some group events. At the National Indian Gaming Association Tradeshow this past July, I don’t know how many casino execs told me that they have […]

Articles

The Hospitality Professional: Part Four

July 4, 2021 Steve Browne

Okay, class, time for number four … my fourth lesson in “How to Be a Hospitality Pro … or, How I Became One in My Spare Time.” You may remember from my last three articles, […]

Articles

Un-Wowed by Another Guest Service Failure

April 3, 2021 Steve Browne

Well, as much as I hate to take a break from my series of Hospitality Pro articles (we’re up to number four, in case you missed it), I must digress in this issue and revisit […]

Articles

The Hospitality Professional: Part Three

January 26, 2021 Steve Browne

Okay, class, time for number three … your third lesson in “How to Be a Hospitality Pro … or, How I Became One in My Spare Time.” You may remember from my last two articles, […]

Articles

The Hospitality Professional: Part Two

October 8, 2020 Steve Browne

Okay, class, hunker down and pay attention … It’s time for your second lesson in “How to Be a Hospitality Pro … or, How I Became One in My Spare Time.” You may remember from […]

Articles

The Hospitality Professional: Part One

July 13, 2020 Steve Browne

So, there I was, driving in my car. It was a dark and stormy night! Okay, so it wasn’t stormy, and it wasn’t even dark yet, just one of those pleasant late-spring evenings with the […]

Guest Service

Can You Smile Beneath that Mask?

April 13, 2020 Steve Browne

Guest Service in the Time of The Coronavirus Tough times are these, but then, I don’t need to tell you that sitting on your shut-down property with your team members all out on leave, paid […]

Slot Ambassador
Host & Player Development

The Important Role of a Slot Ambassador

January 19, 2020 Steve Browne

Don’t let technology replace the human element on our floors Have you downsized your floor team members in the face of ever-increasing technology? Even more importantly, are you still running your casino floor the same […]

Host & Player Development

Laments From a Modern Day Casino Host

October 7, 2019 Steve Browne

Somebody somewhere decided to buy the play from our guests Yesterday I called up one of my players. He lives across the country. With the approaching onslaught of winter, it’s time for the snowbirds to […]

Posts pagination

1 2 »

TG&H Magazine Digital Edition

Latest News

  • Agua Caliente Casinos x Red Horse by David Burke Activation | June 2025
    May 8, 2025
  • Elevation of Casino Experience Through Non-gaming Offerings and Omnichannel Integrations Critical to Operators’ Efforts to Drive Customer Loyalty: LT Study
    May 8, 2025
  • Seneca Gaming Corporation Names Kimberlee Dunlop Chief Operating Officer
    May 8, 2025
  • Continent 8 leads Sportingtech’s Nutanix cloud migration and cost-efficient virtualisation initiatives
    May 8, 2025
  • Meskwaki Bingo Casino Hotel Announces Star-Studded Summer Entertainment Lineup
    May 7, 2025

Sponsored By

Copyright © 2020 — Tribal Gaming and Hospitality Magazine — All Rights Reserved.