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HomeAuthorsJeff Gray

Articles by Jeff Gray

Articles

How Tribal Organizations Benefit from Enterprise-Wide Business Optimization

June 23, 2025 Jeff Gray

In a recent episode of TG&H on Air, Christine Faria sat down with Raving Partners Jeff and Mason Gray to explore how tribal organizations are transforming operations and increasing economic opportunity through enterprise-wide business optimization. […]

Articles

What Tribal Organizations Can Learn from Toyota’s Lean Management Practices

March 20, 2025 Jeff Gray

In today’s rapidly changing business environment, organizations must continuously adapt to remain competitive. Toyota, a global leader in operational efficiency, has perfected lean management principles, focusing on leadership vision, workforce empowerment, and shared values. These […]

Articles

Interview with Jeff Gray, Raving Partner Business Optimization and Lean Methodologies

September 24, 2024 Jeff Gray

Reposting of script with Seattle personality, Trae Holiday, Day with Tray Holiday, guest post Trae: Welcome back everyone to The Day with Trey. I’m your host Trey Holiday. I want to now welcome y’all to […]

Articles

True or False? Business Optimization Techniques Only Work for Large Manufacturers, Not Casinos

June 21, 2024 Jeff Gray

True or False? Business Optimization or Lean Six Sigma, works better for companies that do manufacturing and have assembly lines (Toyota, Coca Cola, Kellogg, Kraft Heinz) – gaming and hospitality companies can’t benefit from this. […]

Articles

Why Combining Leadership and Lean Six Sigma Training is the Best Tool Today

March 15, 2024 Jeff Gray

Christine Faria In the last couple of years, we’ve talked a lot about the Lean Six Sigma program. Recently you did a session at the Raving NEXT: Indian Gaming Strategic Operations & Leadership Conference where […]

Articles

The Roadmap to Tribal Gaming and Hospitality Lean Operations Management

March 15, 2023 Jeff Gray

Is there a step-by-step roadmap to follow for the successful implementation and sustainment of Lean Operations Management within the Tribal gaming and hospitality industry? The answer is an astounding YES! Lean Operations Management is not […]

Articles

Tribal Leadership Embraces Strategies for Operational Excellence

January 4, 2023 Jeff Gray

Many major gaming and hospitality organizations have been utilizing Strategic Lean Operations Management with great success. Starwood Resorts was the first in the industry to launch their Global Lean Operations Management, but leaders from Harrah’s […]

Articles

It’s My Jackpot and I Want It Now!

July 7, 2022 Jeff Gray

Lines at the players club. Lines for the buffet. Players waiting for jackpot payouts … all things guests endure, but don’t particularly appreciate. In terms of the first two, most casinos have figured out clever […]

Articles

What Are Poor Operations and Service Quality Costing Your Property?

April 7, 2022 Jeff Gray

If you haven’t heard of Cost of Poor Quality (COPQ) and its negative impact on your organization’s income and profit yield, read on. Whether you are in hotel operations, casino marketing, legal compliance, gaming operations, […]

Articles

How to Revise and Revolutionize Tribal Gaming and Hospitality

January 20, 2022 Jeff Gray

Lean Operations Management originated in Japan at Toyota and is a methodology that has been embraced by industries since the 1940s. Lean has transformed organizations from gaming and hospitality, manufacturing, healthcare, finance, technology and many […]

TG&H Magazine Digital Edition

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