• Advertise
    • Media Kit
    • Banner Ad Specs
  • Subscribe
  • Contact Us
  • Facebook
  • Linked In
  • Twitter
Tribal Gaming and Hospitality Magazine
  • Home
  • Magazine
    • Digital Edition
    • Subscribe
  • News
    • Supplier News
    • Tribal News & Stories
    • Job Postings
  • Topics
    • Data Analytics
    • Entertainment
    • Finance & Compliance
    • Gaming Operations
    • Guest Service
    • Hospitality
    • Host & Player Development
    • Leadership & HR
    • Marketing & Loyalty
    • Project Development
    • Research
    • Security
    • Technology
    • Coronavirus Strategy and Articles
  • Events
  • Videos
  • About Us
    • Partners
    • Team & Advisors
      • Advisory Board Members
      • Team Members
News Ticker
  • Sonoma County Pride Celebrates 40 Years with a Host of Events, Presented by Graton Resort & Casino
  • BMM Innovation Group Names John Helderman as Chief Financial & Administrative Officer
  • The U.S. Forest Service and American Indian Alaska Native Tourism Association Select Recipients for FY 24 NATIVE Act Grants
  • PrizePicks Named Official Daily Fantasy Partner of The Houston Astros
  • Prairie Band Casino & Resort Transitions from Viz Explorer to Quick Custom Intelligence’s (QCI) Enterprise Platform
  • Jamul Casino Resort Now Accepting Room Reservations for Stays Beginning Aug. 11
  • Angel of the Winds Casino Resort Announces 2nd Annual Softball Charity Showdown Against Tulalip Resort Casino
  • Red Not Chili Peppers at Angel of the Winds Casino Resort
  • NIGC Vice Chair Jeannie Hovland Receives Woman Warrior Award
  • Boyd Gaming Corporation Chooses Agilysys InfoGenesis SaaS Ecosystem as Its Point of Sale (POS) Solution Standard
HomeAuthorsJeff Gray

Articles by Jeff Gray

Articles

What Tribal Organizations Can Learn from Toyota’s Lean Management Practices

March 20, 2025 Jeff Gray

In today’s rapidly changing business environment, organizations must continuously adapt to remain competitive. Toyota, a global leader in operational efficiency, has perfected lean management principles, focusing on leadership vision, workforce empowerment, and shared values. These […]

Articles

Interview with Jeff Gray, Raving Partner Business Optimization and Lean Methodologies

September 24, 2024 Jeff Gray

Reposting of script with Seattle personality, Trae Holiday, Day with Tray Holiday, guest post Trae: Welcome back everyone to The Day with Trey. I’m your host Trey Holiday. I want to now welcome y’all to […]

Articles

True or False? Business Optimization Techniques Only Work for Large Manufacturers, Not Casinos

June 21, 2024 Jeff Gray

True or False? Business Optimization or Lean Six Sigma, works better for companies that do manufacturing and have assembly lines (Toyota, Coca Cola, Kellogg, Kraft Heinz) – gaming and hospitality companies can’t benefit from this. […]

Articles

Why Combining Leadership and Lean Six Sigma Training is the Best Tool Today

March 15, 2024 Jeff Gray

Christine Faria In the last couple of years, we’ve talked a lot about the Lean Six Sigma program. Recently you did a session at the Raving NEXT: Indian Gaming Strategic Operations & Leadership Conference where […]

Articles

The Roadmap to Tribal Gaming and Hospitality Lean Operations Management

March 15, 2023 Jeff Gray

Is there a step-by-step roadmap to follow for the successful implementation and sustainment of Lean Operations Management within the Tribal gaming and hospitality industry? The answer is an astounding YES! Lean Operations Management is not […]

Articles

Tribal Leadership Embraces Strategies for Operational Excellence

January 4, 2023 Jeff Gray

Many major gaming and hospitality organizations have been utilizing Strategic Lean Operations Management with great success. Starwood Resorts was the first in the industry to launch their Global Lean Operations Management, but leaders from Harrah’s […]

Articles

It’s My Jackpot and I Want It Now!

July 7, 2022 Jeff Gray

Lines at the players club. Lines for the buffet. Players waiting for jackpot payouts … all things guests endure, but don’t particularly appreciate. In terms of the first two, most casinos have figured out clever […]

Articles

What Are Poor Operations and Service Quality Costing Your Property?

April 7, 2022 Jeff Gray

If you haven’t heard of Cost of Poor Quality (COPQ) and its negative impact on your organization’s income and profit yield, read on. Whether you are in hotel operations, casino marketing, legal compliance, gaming operations, […]

Articles

How to Revise and Revolutionize Tribal Gaming and Hospitality

January 20, 2022 Jeff Gray

Lean Operations Management originated in Japan at Toyota and is a methodology that has been embraced by industries since the 1940s. Lean has transformed organizations from gaming and hospitality, manufacturing, healthcare, finance, technology and many […]

TG&H Magazine Digital Edition

Latest News

  • JCM Global Transforms Chinook Winds Casino Resort’s Casino Floor with Towering Digital Signage at High Limit Area
    May 28, 2025
  • Tulalip Resort Casino Earns AAA Travel’s 2025 “Inspector’s Best of Inspected Clean” Award Among Top 25% of All AAA-inspected Properties in North America
    May 27, 2025
  • Wildhorse Resort & Casino Reveals Initial Details of 2027 ‘Next Level’ Expansion
    May 27, 2025
  • Coeur d’Alene Casino Resort Hotel Named Tribal Gaming Operator of the Year by SBC Americas
    May 23, 2025
  • 2025 Session Spotlight: Mohegan Sun’s Reality Series “Back of House”
    May 21, 2025

Sponsored By

Copyright © 2020 — Tribal Gaming and Hospitality Magazine — All Rights Reserved.