Articles
Re-establishing Business Relationships
Looking forward to 2024, one area that has been on my mind is “Re-establishing our business relationships.” We all know what we endured during the COVID-19 period. Yes, to a large extent we’ve gotten back […]
Articles
Overcoming the Service Gap – First Steps
Chris Faria (CF): Today we’re talking about ways to overcome the service gap and really talk about the financial impact of poor-quality service. Thank you, Jeff and Mason Gray, for joining us, as our Business […]
Articles
The Peril of the Peter Principle
The Peter Principle is a term coined by Canadian Educator Laurence J. Peter meaning, “an observation that the tendency in most organizational hierarchies, such as that of a corporation, is for every employee to rise […]