For the first time in over 30 years, the casinos of the Choctaw Nation closed their doors with the rest of the world.
In this interview with Janie Dillard, Senior Executive Officer, Division of Commerce for the Choctaw Nation of Oklahoma, she discusses their process-driven steps after closure to the re-opening strategies. From pulling down every curtain for deep cleaning to mask fittings for team members.
Dillard is a recognized industry leader and a member of our Tribal & Gaming Hospitality Magazine Board of Directors.
In this candid talk, Dillard also discusses how their conservative business approach has served them well throughout their history and through this pandemic. From their start in double-wide trailers to their magnificent resorts, it has all been done organically as they have paid cash along the way.
She speaks to the adjustments that have been needed to meet the demands of their guests and associates in this new environment.
To find out more about Choctaw Casinos and Resorts please visit https://www.choctawcasinos.com/