service Archives - Tribal Gaming and Hospitality Magazine

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Bad River Tribe Wellness Center and Infrastructure Expansion Underway
Yaamava’ Resort & Casino Awards Torrance Resident $1 Million in The Wizard of Oz-themed Million Dollar Moment Promotion
Seminole Hard Rock Hotel & Casino Hollywood Contributes $100,000 to Support Aspiring Latin Music Creators in Partnership with the Latin GRAMMY Cultural Foundation®
National Native American Human Resources Association (NNAHRA) Winter 2025 Update
The American Indian Alaska Native Tourism Association and Bureau of Land Management National Scenic and Historic Trails Program Unveil California National Historic Trail Poster at Nevada Native Art Recognition Event
Fire Kinship: Southern California Native Ecology and Art, the Fowler Museum’s second PST ART exhibition, advocates for a return to Native practices
The Winter Solstice: An Ancient Cultural and Holiday Season Symbol
Mikhail Gaushkin Named Senior Vice President of Marketing at Seminole Hard Rock Hotel & Casino Tampa
New radio show to explore climate change’s impact on tribes
Pharmacists moving into tribal health clinics, communities to tackle health disparities

When We Blow the Expectation of Excellent Service Even Before Our Guests Step Through Our Doors

July 3, 2018 Daniel Wood

Are you providing 5-star standards when your phone rings? “OPERATOR!” I yell into the automated system. I punch ZERO. ZERO. ZERO. “Sorry, I don’t understand,” says the mechanical voice. One of my biggest pet peeves […]