Viejas Casino & Resort Chooses ComOps to Revolutionize Customer and Team Member Experience with Medallia Experience Cloud

San Diego, CA (May 21, 2024) — In a strategic move to gain deeper insights into guest sentiment, team member sentiment, and enhance their customer service impact, Viejas Casino & Resort is pleased to announce their partnership with ComOps, a leading customer experience (CX) solutions provider.  The emphasis of this strategic partnership lies in ComOps assuming oversight for the renowned Medallia Experience Cloud, a distinguished leader in experience management, as recognized in the Forrester™ Wave Report.

ComOps, led by Vice President of CX George Polyard, will play a pivotal role in helping Viejas transition from Qualtrics to the Medallia Experience Cloud. The collaboration marks a significant milestone in Viejas’ commitment to understanding and improving team member engagement and customer experiences.

“Working with ComOps is going to be transformational,” said Anthony G. San Pietro, Senior Vice President of Marketing, Entertainment & Advertising at Viejas Casino & Resort. “We are thrilled to be transitioning to the cutting-edge Medallia Experience Cloud. Being able to find the relationship between team member engagement and customer experience in one platform is what Viejas needed to get to the next level.”

By harnessing the power of the Medallia Experience Cloud, Viejas Casino & Resort aims to revolutionize its customer experience journey. The Medallia Experience Cloud is a cutting-edge platform designed to collect, analyze, and act upon customer feedback, allowing businesses to make data-driven decisions that enhance customer satisfaction and drive growth.

George Polyard, Vice President of CX at ComOps, expressed his enthusiasm for the partnership, stating, “The team at Viejas Casino & Resort are some of the best operators in the business and their focus and enthusiasm for this project is sure to help them rapidly find ROI.”

ComOps has a proven track record of delivering innovative solutions that drive customer satisfaction and business success in the casino and hospitality sectors. By collaborating with Viejas Casino & Resort, they leverage their extensive knowledge and experience to facilitate a seamless transition and implementation of the Medallia Experience Cloud.

This partnership signifies Viejas Casino & Resort’s commitment to staying at the forefront of customer experience management. It underscores their dedication to continually improving the quality of service they provide to their customers.

The Viejas Band of Kumeyaay Indians owns and operates Viejas Casino & Resort, Viejas Outlets, and Ma-Tar-Awa Recreational Vehicle Park.

About ComOps

ComOps provides strategic consulting and specializes in support-as-a-service for commercial operations. With decades of experience in contact center operations, revenue management, digital innovation, customer experience, and employee sentiment evaluation, the ComOps team focuses on optimizing resources and executing with standards developed in collaboration with Forbes Travel Guide.In addition to delivering results for brands in hospitality, casino, healthcare, and beyond, through a commitment to impact sourcing, the company regularly provides opportunities for economically challenged individuals to hone their skills and grow their careers. To learn more, visit

About Viejas Casino & Resort

Nestled at the I-8 and Willows Road intersection, just east of San Diego, Viejas Casino & Resort boasts a prestigious AAA Four Diamond rating. Here, guests can immerse themselves in world-class gaming, with a vast array of slot machines and exhilarating table games like Blackjack, Baccarat, and Pai Gow. The modern, sophisticated bingo room and off-track betting facility offer additional entertainment options.

Accommodation options abound at Viejas, with the Viejas Hotel boasting 203 luxurious rooms and 34 VIP suites, complete with a serene pool and lounge area. On the other hand, the opulent Willows Hotel & Spa offers 159 VIP suites and state-of-the-art full-service spa amenities, including Allure, Viejas’ saltwater pool, and event space.

For dining, guests can indulge in culinary delights at various restaurants, including the esteemed AAA Four Diamond Grove Steakhouse, Baron Long Bar & Grill, The Ginger Noodle Bar, Daily Roast, and the quick and convenient Grab and Go.

Adjacent to the casino lies the charming Viejas Outlets, a haven for shoppers with acclaimed stores, diverse eateries, unique attractions like Viejas Bowl and a seasonal skate park that transforms into Southern California’s largest outdoor ice rink during winter.

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