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HomeAuthorsPaula Allen

Articles by Paula Allen

Paula Allen
 
Leadership & HR

The Reality and Impacts in Extended Turbulent Times – Interview with Paula Allen

September 22, 2021 Paula Allen

 Paula Allen, Enrolled Tribal Citizen of Jamestown S’Klallam Tribe and Director of Leadership Development and Guest Services, 7 Cedars and Raving Partner — Leadership and Tribal Member Development, and Chris Faria, Executive Editor, Tribal […]

Leadership and Guest Service
Leadership & HR

Leadership and Guest Service

March 23, 2020 Paula Allen

Why you can’t have one without the other At the core of every casino organization with “wow” guest service, is a leadership team that has gone the extra mile to set the foundation. Likewise, poor […]

Leadership & HR

Ensure Accountability and Strategic Readiness

February 18, 2020 Paula Allen

Why organizations need to create a senior leadership team If there is one thing I have learned in my 25 years of casino experience, it’s that every organization should spend the time and effort needed […]

Leadership & HR

Leading Your Team Successfully Through Change

October 14, 2019 Paula Allen

Don’t lose good people or jeopardize the team you’ve worked so hard to build Your GM quits. Tribal Council turns over, and you’re not sure what that means for your larger initiatives. You’re adding on […]

Leadership & HR

Eight Steps to Creating a Leadership Program – Part II of II

October 1, 2018 Paula Allen

Why everything starts at the “top” for a culture of incredible service When I talk with executive leadership teams about what it is they are looking to accomplish with a guest service program, I’m usually […]

Leadership & HR

Eight Steps to Creating a Leadership Program – Part I of II

July 3, 2018 Paula Allen

Why everything starts at the “top” for a culture of incredible service When I talk with executive leadership teams about what it is they are looking to accomplish with a guest service program, I’m usually […]

TG&H Magazine Digital Edition

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