In this video, Paula chats about how organizations don’t always recognizing the efforts put in by their team. As Paula suggests, team members shouldn’t feel like they have to constantly “soldier through” their tasks. Rather, […]
It doesn’t matter what part of the country I’m in, every property is asking the question, “Are yearly reviews effective anymore? They take up so much time and they don’t seem to work. How can […]
There has never been a better time to invest in the development of your frontline leaders. As we’ve talked about before, developing your leaders starts with self-development. Assessing where you are today and what needs […]
COVID-19 has been like a tornado through our industry. Some areas were hit harder than others, some entities survived because of a strong foundation, others did not do so well. As we start to turn […]
Paula Allen, Enrolled Tribal Citizen of Jamestown S’Klallam Tribe and Director of Leadership Development and Guest Services, 7 Cedars and Raving Partner — Leadership and Tribal Member Development, and Chris Faria, Executive Editor, Tribal […]
Why you can’t have one without the other At the core of every casino organization with “wow” guest service, is a leadership team that has gone the extra mile to set the foundation. Likewise, poor […]
Why organizations need to create a senior leadership team If there is one thing I have learned in my 25 years of casino experience, it’s that every organization should spend the time and effort needed […]
Don’t lose good people or jeopardize the team you’ve worked so hard to build Your GM quits. Tribal Council turns over, and you’re not sure what that means for your larger initiatives. You’re adding on […]
Building a sustainable Leadership and Mentorship Program Interview by Christine Faria, Raving VP of Marketing with Paula Allen, Raving Partner, Leadership & Development and Enrolled Tribal Citizen of the Jamestown S’Klallam Tribe, and Dan Stromer, […]
Why everything starts at the “top” for a culture of incredible service When I talk with executive leadership teams about what it is they are looking to accomplish with a guest service program, I’m usually […]
Why everything starts at the “top” for a culture of incredible service When I talk with executive leadership teams about what it is they are looking to accomplish with a guest service program, I’m usually […]
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