Articles
Are Yearly Reviews Effective?
It doesn’t matter what part of the country I’m in, every property is asking the question, “Are yearly reviews effective anymore? They take up so much time and they don’t seem to work. How can […]
Articles by Paula Allen
Articles
Leading Others: Why Building Relationships is a Foundational Quality that we Must Master
There has never been a better time to invest in the development of your frontline leaders. As we’ve talked about before, developing your leaders starts with self-development. Assessing where you are today and what needs […]
Articles
Self-Development 2.0 Is About Taking a Holistic Approach to Leadership
COVID-19 has been like a tornado through our industry. Some areas were hit harder than others, some entities survived because of a strong foundation, others did not do so well. As we start to turn […]
Leadership & HR
The Reality and Impacts in Extended Turbulent Times – Interview with Paula Allen
Paula Allen, Enrolled Tribal Citizen of Jamestown S’Klallam Tribe and Director of Leadership Development and Guest Services, 7 Cedars and Raving Partner — Leadership and Tribal Member Development, and Chris Faria, Executive Editor, Tribal […]
Leadership & HR
Leadership and Guest Service
Why you can’t have one without the other At the core of every casino organization with “wow” guest service, is a leadership team that has gone the extra mile to set the foundation. Likewise, poor […]
Leadership & HR
Ensure Accountability and Strategic Readiness
Why organizations need to create a senior leadership team If there is one thing I have learned in my 25 years of casino experience, it’s that every organization should spend the time and effort needed […]
Leadership & HR
Leading Your Team Successfully Through Change
Don’t lose good people or jeopardize the team you’ve worked so hard to build Your GM quits. Tribal Council turns over, and you’re not sure what that means for your larger initiatives. You’re adding on […]
Leadership & HR
Eight Steps to Creating a Leadership Program – Part II of II
Why everything starts at the “top” for a culture of incredible service When I talk with executive leadership teams about what it is they are looking to accomplish with a guest service program, I’m usually […]
Leadership & HR
Eight Steps to Creating a Leadership Program – Part I of II
Why everything starts at the “top” for a culture of incredible service When I talk with executive leadership teams about what it is they are looking to accomplish with a guest service program, I’m usually […]