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News Ticker
  • Rock & Brews team Celebrates the Groundbreaking of their new Rock & Brews Restaurant and Concert Bar at Ilani
  • Princess Cruises Goes “All-In” With Its Largest Casino Ever Debuting on New Sun Princess
  • Casino Del Sol’s 18th Tucson Tamal & Heritage Festival – December 2
  • Washington Indian Gaming Association Raises a Record-Breaking $389,500 for Native American and Alaska Native Student Scholarships
  • Holiday Motorcycle Toy Run Returns Nov. 26
  • Tribal Leader ICWA Listening Session in California
  • Oneida Indian Nation to Host American Indian Holiday Craft Fair at Turning Stone Resort Casino
  • Mohegan’s Endless Midnight NYE Celebration: An Evening of Lights, Laughter and Luxury from Coast to Coast
  • WIGA Scholarship Program Gala & Auction 2023 – Investing in Future Generations
  • Valley View Casino & Hotel Earns Prestigious Top Workplaces 2023 Award and Two National Awards by The San Diego Union-Tribune
HomeAuthorsPaula Allen

Articles by Paula Allen

Paula Allen
 
Articles

Organizations Are Not Seeing How Hard Their Employees Are Working

September 23, 2023 Paula Allen

In this video, Paula chats about how organizations don’t always recognizing the efforts put in by their team. As Paula suggests, team members shouldn’t feel like they have to constantly “soldier through” their tasks. Rather, […]

Articles

Are Yearly Reviews Effective?

January 4, 2023 Paula Allen

It doesn’t matter what part of the country I’m in, every property is asking the question, “Are yearly reviews effective anymore? They take up so much time and they don’t seem to work. How can […]

Articles

Leading Others: Why Building Relationships is a Foundational Quality that we Must Master

September 28, 2022 Paula Allen

There has never been a better time to invest in the development of your frontline leaders. As we’ve talked about before, developing your leaders starts with self-development. Assessing where you are today and what needs […]

Articles

Self-Development 2.0 Is About Taking a Holistic Approach to Leadership

July 7, 2022 Paula Allen

COVID-19 has been like a tornado through our industry. Some areas were hit harder than others, some entities survived because of a strong foundation, others did not do so well. As we start to turn […]

Leadership & HR

The Reality and Impacts in Extended Turbulent Times – Interview with Paula Allen

September 22, 2021 Paula Allen

 Paula Allen, Enrolled Tribal Citizen of Jamestown S’Klallam Tribe and Director of Leadership Development and Guest Services, 7 Cedars and Raving Partner — Leadership and Tribal Member Development, and Chris Faria, Executive Editor, Tribal […]

Leadership and Guest Service
Leadership & HR

Leadership and Guest Service

March 23, 2020 Paula Allen

Why you can’t have one without the other At the core of every casino organization with “wow” guest service, is a leadership team that has gone the extra mile to set the foundation. Likewise, poor […]

Leadership & HR

Ensure Accountability and Strategic Readiness

February 18, 2020 Paula Allen

Why organizations need to create a senior leadership team If there is one thing I have learned in my 25 years of casino experience, it’s that every organization should spend the time and effort needed […]

Leadership & HR

Leading Your Team Successfully Through Change

October 14, 2019 Paula Allen

Don’t lose good people or jeopardize the team you’ve worked so hard to build Your GM quits. Tribal Council turns over, and you’re not sure what that means for your larger initiatives. You’re adding on […]

Leadership & HR

Giving Your Tribal Members What They Need to Succeed

July 13, 2019 Paula Allen

Building a sustainable Leadership and Mentorship Program Interview by Christine Faria, Raving VP of Marketing with Paula Allen, Raving Partner, Leadership & Development and Enrolled Tribal Citizen of the Jamestown S’Klallam Tribe, and Dan Stromer, […]

Leadership & HR

Eight Steps to Creating a Leadership Program – Part II of II

October 1, 2018 Paula Allen

Why everything starts at the “top” for a culture of incredible service When I talk with executive leadership teams about what it is they are looking to accomplish with a guest service program, I’m usually […]

Leadership & HR

Eight Steps to Creating a Leadership Program – Part I of II

July 3, 2018 Paula Allen

Why everything starts at the “top” for a culture of incredible service When I talk with executive leadership teams about what it is they are looking to accomplish with a guest service program, I’m usually […]

TG&H Magazine Digital Edition

Latest News

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Popular Posts

  • San Diego’s Favorite® Casino Makes Lucky Winner’s Holiday a Special One With $255,477 Jackpot posted on December 1, 2023 | under News, Tribal News & Stories
  • Casino Del Sol’s 18th Tucson Tamal & Heritage Festival – December 2 posted on November 27, 2023 | under News, Tribal News & Stories
  • Rock & Brews team Celebrates the Groundbreaking of their new Rock & Brews Restaurant and Concert Bar at Ilani posted on November 29, 2023 | under News, Tribal News & Stories
  • Turning Stone Lights Up the 2023 Holiday Season with its Massive Holiday Display of Two Million Lights and Candy Land Themed Gingerbread Village posted on November 20, 2023 | under News, Tribal News & Stories
  • 8th Annual Casino Del Sol Charity Golf Tournament Raises Total of $50K for I Am You 360 and Gospel Rescue Mission posted on November 29, 2023 | under News, Tribal News & Stories

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