• Advertise
    • Banner Ad Specifications
  • Subscribe
  • Contact Us
  • Facebook
  • Linked In
  • Twitter
Tribal Gaming and Hospitality Magazine
  • Home
  • Magazine
    • Digital Edition
    • Subscribe
  • News
    • Supplier News
    • Tribal News & Stories
  • Topics
    • Data Analytics
    • Entertainment
    • Finance & Compliance
    • Gaming Operations
    • Guest Service
    • Hospitality
    • Host & Player Development
    • Leadership & HR
    • Marketing & Loyalty
    • Project Development
    • Research
    • Security
    • Technology
    • Coronavirus Strategy and Articles
  • Events
  • Videos
  • About Us
    • Partners
    • Team & Advisors
      • Advisory Board Members
      • Team Members
News Ticker
  • Laugh Out Loud with Ryan Niemiller at Angel of the Winds Casino Resort
  • Does Your State’s Hospitality Industry Reflect Your Tribal Heritage?
  • One Million Dollar Royal Flush Jackpot Hit at Prairie Band Casino & Resort!
  • Agua Caliente Band of Cahuilla Indians Release Wellness Spa Menu and Booking Details Ahead of Public Opening
  • IGT Unveils Let’s Make a Deal™ Video Slots in North America Launch at Yaamava’ Resort & Casino at San Manuel
  • Hard Rock International and Seminole Gaming Adopt the QCI Enterprise Platform to Further Enhance Guest Experience
  • Cherokee Days returns to Smithsonian’s National Museum of the American Indian in Washington, DC
  • Incredible Technologies Announces Executive Leadership Changes
  • Comanche Academy Students Receive Spring Break Meals
  • Gaming Laboratories International (GLI®) Promotes Andrea Bossard and Mike Burger to Directors of Engineering
HomeAuthorsPaula Allen

Articles by Paula Allen

Paula Allen
 
Articles

Are Yearly Reviews Effective?

January 4, 2023 Paula Allen

It doesn’t matter what part of the country I’m in, every property is asking the question, “Are yearly reviews effective anymore? They take up so much time and they don’t seem to work. How can […]

Articles

Leading Others: Why Building Relationships is a Foundational Quality that we Must Master

September 28, 2022 Paula Allen

There has never been a better time to invest in the development of your frontline leaders. As we’ve talked about before, developing your leaders starts with self-development. Assessing where you are today and what needs […]

Articles

Self-Development 2.0 Is About Taking a Holistic Approach to Leadership

July 7, 2022 Paula Allen

COVID-19 has been like a tornado through our industry. Some areas were hit harder than others, some entities survived because of a strong foundation, others did not do so well. As we start to turn […]

Leadership & HR

The Reality and Impacts in Extended Turbulent Times – Interview with Paula Allen

September 22, 2021 Paula Allen

 Paula Allen, Enrolled Tribal Citizen of Jamestown S’Klallam Tribe and Director of Leadership Development and Guest Services, 7 Cedars and Raving Partner — Leadership and Tribal Member Development, and Chris Faria, Executive Editor, Tribal […]

Leadership and Guest Service
Leadership & HR

Leadership and Guest Service

March 23, 2020 Paula Allen

Why you can’t have one without the other At the core of every casino organization with “wow” guest service, is a leadership team that has gone the extra mile to set the foundation. Likewise, poor […]

Leadership & HR

Ensure Accountability and Strategic Readiness

February 18, 2020 Paula Allen

Why organizations need to create a senior leadership team If there is one thing I have learned in my 25 years of casino experience, it’s that every organization should spend the time and effort needed […]

Leadership & HR

Leading Your Team Successfully Through Change

October 14, 2019 Paula Allen

Don’t lose good people or jeopardize the team you’ve worked so hard to build Your GM quits. Tribal Council turns over, and you’re not sure what that means for your larger initiatives. You’re adding on […]

Leadership & HR

Eight Steps to Creating a Leadership Program – Part II of II

October 1, 2018 Paula Allen

Why everything starts at the “top” for a culture of incredible service When I talk with executive leadership teams about what it is they are looking to accomplish with a guest service program, I’m usually […]

Leadership & HR

Eight Steps to Creating a Leadership Program – Part I of II

July 3, 2018 Paula Allen

Why everything starts at the “top” for a culture of incredible service When I talk with executive leadership teams about what it is they are looking to accomplish with a guest service program, I’m usually […]

TG&H Magazine Digital Edition

Latest News

  • GeoComply Funds New International Center for Responsible Gaming Research Program
    March 29, 2023
  • Light & Wonder Appoints Niaz Nejad as Managing Director of Gaming, Americas
    March 28, 2023
  • Andrew Cardno, CTO of Quick Custom Intelligence, Announces the Release of Version 5.2 of the Award-Winning QCI Enterprise Platform
    March 24, 2023
  • Grand Funk Railroad Set to Perform on July 22 at the Diamond Center
    March 24, 2023
  • Incredible Technologies to Debut New Hardware and Themes at the 2023 Indian Gaming Tradeshow
    March 24, 2023

Popular Posts

  • Are you Drilling Deep Enough on Promotional Analysis? posted on March 15, 2023 | under Articles, Data Analytics
  • One Million Dollar Royal Flush Jackpot Hit at Prairie Band Casino & Resort! posted on March 23, 2023 | under News, Tribal News & Stories
  • Does Your State’s Hospitality Industry Reflect Your Tribal Heritage? posted on March 23, 2023 | under News, Tribal News & Stories
  • What the Casino Industry Can learn from the Savannah Bananas posted on March 15, 2023 | under Articles, Marketing & Loyalty
  • Foxwoods Resort Casino Reopens Bingo Hall posted on August 28, 2020 | under News, Tribal News & Stories

Sponsored By

Copyright © 2020 — Tribal Gaming and Hospitality Magazine — All Rights Reserved.