There’s a growing debate in the casino industry surrounding slot advantage play, and for good reason. While many operators continue to focus solely on overall slot performance and hold percentage, a critical issue is being […]
In my years as a security and surveillance professional and now as a consultant, I’ve come to appreciate just how powerful well-crafted policies and procedures can be. If you want an effective and successful security […]
Drawing on decades of experience working with casino security and surveillance teams, I’ve learned valuable lessons, sometimes the hard way, about what it takes to operate effectively. While security and surveillance share a common mission […]
On August 13 @ 10 am PT, we gathered to discuss the findings of the fourth annual IACSP International Casino Surveillance Survey – a ground-breaking report for surveillance professionals in the gaming industry. Watch the […]
Throughout my career in the gaming industry, I’ve had the privilege of serving in various roles. I started in the slot department, transitioned to the surveillance department, and spent time in security. Much of my […]
There has been an increasing number of incidents occurring at casino properties involving cybercrime. Recent attacks have included gaining unauthorized entry into a gaming property’s computer system and gaining access to sensitive information that is […]
Less than a decade ago, I would have said the gaming industry didn’t have to worry about human trafficking occurring at casino properties. And if it did, it was only rarely. After all, casinos have […]
The casino security and surveillance world is much different than it was even ten years ago, let alone 30. We just don’t worry about what we used to. I was speaking to a friend of […]
A few years ago, an enterprising slot technician figured out a way to set up slot machines to fraudulently load up credits on some slot machines and then recruited some of his fellow team members, […]
The world of surveillance as we know it is changing. I should say that it has changed already. Our traditional role of searching for cheats and advantage players has been minimized, while our new responsibilities […]
We are proud to announce that we recently completed the first ever Surveillance Survey. This was a joint effort and sponsored by the International Association of Surveillance Professionals (IACSP), eConnect, and Tribal Gaming and Hospitality […]
Interview with Derk Boss, Raving Partner and Director of Surveillance, Angel of the Winds Casino Now that several casinos have re-opened, we caught up with Derk Boss, Director of Surveillance at Angel of the Winds […]
Your promotion was VERY popular, but unfortunately … it was only because your employees were ripping you off. The Cage Director was worried and confused. Over the last two days, she had way too many […]
It’s a different world today … How to change your security and surveillance model to prepare for a state of emergency. Not too long ago, surveillance departments spent almost all of their time watching table […]
And why you should care We all spend a lot of time rating our players to make sure that they are comped correctly and fairly. Most of us, if not all, use the standard formula […]
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