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  • Circling Raven Caps Banner Season with National Best-of Ranking
  • Indian Gaming Association Advances Chairman Ernie Stevens, Jr.’s Legacy of Sovereignty and Economic Empowerment at Indigenous Biz Con
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  • Graton Resort & Casino’s 630 Park Steakhouse Welcomes New Sommelier, Unveils Elevated Beverage and Dining Experiences
  • Indigenous Peoples’ Day Honoring Truth, History, and the Strength of Our People
HomeAuthorsDaniel Wood

Articles by Daniel Wood

Daniel Wood
 
Marketing & Loyalty

Ideas to keep your players, team members and community engaged while you’re closed!

March 31, 2020 Daniel Wood

Create in home entertainment for everyone in your database that will drive a visit when you re-open The past few weeks has shaken the gaming industry along with practically every other industry across the nation. […]

Host & Player Development

Prospecting Strategies for Player Development

July 1, 2019 Daniel Wood

Five steps to finding “new” guests using the phone The debate among Player Development teams will always be a challenge: what is the best use of my time? Nurturing existing relationships or finding “new” guests? […]

Host & Player Development

Effective Time Management and Accountability for Player Development

April 1, 2019 Daniel Wood

Taking a page out of parenting five boys Over the past 15 years, I have been extremely impressed by the time management and accountability that my wife has implemented in our home with our five […]

Host & Player Development

Predictable Growth for PD

October 1, 2018 Daniel Wood

How to prospect new business by using the phone Lead prospecting is one of the most challenging aspects of any sales organization. It always has been, and likely always will be. Why is that? Because […]

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Host & Player Development

When We Blow the Expectation of Excellent Service Even Before Our Guests Step Through Our Doors

July 3, 2018 Daniel Wood

Are you providing 5-star standards when your phone rings? “OPERATOR!” I yell into the automated system. I punch ZERO. ZERO. ZERO. “Sorry, I don’t understand,” says the mechanical voice. One of my biggest pet peeves […]

Host & Player Development

Getting Through to Your Guests

April 2, 2018 Daniel Wood

How to avoid the dreaded appearance of “telemarketing” or “spam” calls A good friend of mine recently told me, “I never answer my home phone, since now I’m afraid that it’s just a spam call. […]

Host & Player Development

Utilizing an Additional Channel of Contact for Better Results

January 1, 2018 Daniel Wood

How to utilize your staff to drive more trips and impact flat revenues Casino executives often devote most of their resources to top-end players, while devoting fewer resources to lower valued players, thus missing out […]

TG&H Magazine Digital Edition

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