Casinos finally can get facial recognition technology that works, but operators must be prepared to handle all the information it will provide, a Global Gaming Expo panel said. In the past couple of years, the technology has advanced dramatically, providing security experts with the ability to identify violent criminals or blacklisted patrons before they enter a venue or offering marketing executives the ability to obtain even more revealing data about players. But the technology also could end the “didn’t know/can’t tell” defense for not identifying suspected “chip walkers” and others involved in potentially questionable transactions.
Read more: Mark Gruetze, CDC Gaming Reports