Skip the Line, Not the Security: Facial Recognition for Guest Experience & Safety

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How customer-driven innovation is shaping the future of facial recognition—from faster check-ins to smarter staffing.

Facial recognition isn’t just about keeping the bad guys out anymore. Today, it’s transforming how venues operate—enhancing guest satisfaction, streamlining operations, and making compliance easier.

In this live, interactive webinar hosted by Tribal Gaming & Hospitality Magazine (TG&H), we sit down with the innovators behind one of the most forward-thinking facial recognition deployments in the industry. You’ll hear how frontline feedback from the field drove development of eConnect’s “Red Light / Green Light” system—an approach designed to get the right guests in faster, without compromising compliance. Specifically, long-time IT Technologist and public sector and gaming expert, Evan G. Proios, shares how red light/green was successfully implemented at Jakes 58, a very unique operation in Long Island. He’ll share how this technology has wide-ranging application to many organizations.

And while this technology is currently in use at a major government-owned casino, our panel focuses on the technical implementation and broader potential—from vendor badging to public sector innovation.

 Webinar Details

Date: Tuesday, April 29
Time: 10:00 AM PT
Location: Live Zoom Webinar (Free)

 Panelists

• Evan G. Proios – IT Technologist, Public Sector & Gaming Expert
• Travis Whidden – Chief Technology Officer, eConnect
• Henry Valentino – CEO, eConnect (Introduction)
• Moderator: Chris Faria, Executive Editor, TG&H

 What You’ll Learn

• How facial recognition helps solve real operational pain points like long entry lines and ID verification
• The “Red Light / Green Light” concept—and how it empowers returning guests and staff
• How eConnect and technologists like Evan co-developed solutions in response to frontline challenges
• Behind-the-scenes of automating state self-exclusion list monitoring—without APIs or data feeds
• The expanding potential for this tech in public sector environments, from schools to municipalities
• Vendor badging workflows that improve efficiency while maintaining strict access control

 Why It Matters

This isn’t about selling a product—it’s about solving problems. Whether you’re in gaming, hospitality, or a tech-minded municipality, this session will inspire you to think differently about how technology can do more than just secure a space—it can enhance how people experience it.

“Facial recognition has moved from a security tool to a frontline guest experience enhancer—especially when customers like Evan help drive what it becomes.”
— Travis Whidden, CTO, eConnect

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Seats are limited. Join us live to ask questions, explore real tech, and get inspired by customer-led innovation.